The quantity of residence loan-related complaints made to the Money Ombudsman Provider (FOS) dropped in the subsequent fifty p.c of earlier yr to three,877.
The determine signifies a slide from the 4,160 recorded by the FOS in the second 50 p.c of 2022.
Regardless of the autumn in property finance loan grievances, particular person financial institution and credit standing objections rose significantly, up from 50,346 in H2 2022 to 62,139.
The FOS talked about the banking complaints had been dominated by disputes regarding present account fraud and scams and bank card issues associated to unaffordability and perceived irresponsible lending.
General, the services obtained a general of 95,349 grievances on the subject of monetary firms in between 1 July and 31 December 2023 versus 79,921 issues in the exact same interval in 2022.
FOS chief govt and chief ombudsman Abby Thomas says: “In gentle of the persevering with monetary worries women and men encounter, it’s usually regarding to see grievance ranges stick with it to rise.
“People’s relationships with their banks and insurers are extremely essential, with a number of counting on these enterprises for his or her homes, their vehicles and their livelihoods. That is why I’m determined to make sure companies generate an environment which is cheap and clear for all consumers.
“If consumers by no means actually really feel they’ve been handled comparatively, they’ll arrive to our cost-free and unbiased services, and we’ll look at their grievance.”
Conversely to the FOS famous tumble in mortgage issues, the FCA final week described a improve in dwelling finance objections, stating a improve of 3.7% to 94,822 in the 2nd 50 % of last yr.
